Quality & Compliance

DAC's integrated management system recertified to ISO 9001:2015

On November 6th, 2023, the certification body ESCEM conducted a follow-up audit of the Direction de l'Aviation Civile (DAC) to the latest internationally recognized ISO 9001:2015 standard for quality management systems. Our integrated management system, including a quality management system, has been audited on its certification scope covering the following activities:

Certification and supervision of airworthiness (NAV), flight operations (OPS), flight crew (LIC), airspace, aerodromes and ATM/ANS (EA, AD & ATM/ANS) and safety management and incident handling (SAF).

The auditor particularly appreciated the strong emphasis on resource management, change management and the comprehensive documentation of the Quality Management System (QMS).

The DAC is committed to provide services that meet stakeholder’s expectations while ensuring compliance with applicable regulatory requirements. The scope of this recertification will contribute to improving the quality and efficiency of services provided that are managed by national, European and ICAO aviation regulations.

"The ISO 9001 certification reinforces the DAC’s commitment to further improve the quality and efficiency of our services for the benefit of the wider aviation community," comments Pierre Jaeger, Director of the DAC.

The DAC has implemented a management system to support the achievement of its objectives (e.g., operational, quality and safety) effectively and to improve its operations while combining the organizational requirements of EASA (EASA Management System) and ICAO.

Through its ISO-certified quality management system, the DAC is better equipped to ensure its monitoring and auditing functions to support the effective oversight of aviation safety in Luxembourg, and that the needs and expectations of all stakeholders are met.

The overall quality management process applied by the DAC is presented in the graph below:

Governance & Internal Audit

The DAC is committed to good governance and to seeking continuous improvement in a monitoring environment. Therefore, the Quality & Compliance Manager manages internal audits focused on key processes, recommending opportunities for improvement, risk mitigation and improved efficiency.

The purpose of the internal audits is to determine the competent authority’s level of compliance with the applicable oversight requirements regarding airlines falling under the relevant EASA regulations and the competent authority departments within the scope of ISO9001:2015 certification.